I am having difficulties with the DW app. What should I do?

For suggestions or criticism regarding the app, you can write an e-mail to info@dw.com. To help us provide you with a quick and precise response, please provide us with the following information:

1.    Which operating system and which version of the operating system do you use?
       For instance: Android 4.2 or iOS 8.1.

2.    What device and hardware format are you using?
       For example: Samsung Galaxy S4 smartphone or iPad Mini tablet.

3.    What version of the DW app are you using?
       The app version can be found in the settings section of the DW app.

4.    What language are you using it in and what country are you located?

5.    Please briefly describe the situation in which the error occurred.

If you have further questions, please contact us: